✨ Now Hiring: Lead Retail Sales Associate / Customer Service Representative – Drybar Ashburn (One Loudoun) ✨

Location: Drybar Ashburn – One Loudoun Address: 20605 Easthampton Plaza, Suite D104, Ashburn, VA 20147 Status: Full-Time & Part-Time Opportunities Compensation: Competitive hourly rate + commissions + bonuses

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About Drybar

Drybar is a blow dry–only bar, and our philosophy is simple: Focus on one thing and be the best at it. No cuts. No color. Just blowouts. At Drybar Ashburn, we’re building a warm, upbeat, hospitality‑driven environment where every guest feels cared for and every team member feels supported.

 

We’re hiring a Lead Retail Sales Associate / Customer Service Representative who thrives in a fast‑paced, guest‑focused setting and loves driving sales while leading by example.

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Join the Drybar Ashburn Family

If you’re passionate about beauty, hospitality, and creating unforgettable guest experiences — while driving sales and leading with positivity — we’d love to meet you.

Apply today and explore a long, rewarding career with us.

 

What You’ll Do

As a Lead Retail Sales Associate, you’ll be the heartbeat of the shop’s front‑of‑house experience. You will:

• Lead daily guest service operations with confidence and professionalism
• Drive membership and retail sales through genuine connection and consultative selling
• Manage lead outreach and follow‑up with prospective members
• Partner with the Marketing Team to execute best practices for lead conversion
• Support stylists and ensure seamless guest flow throughout the shop
• Maintain a polished, welcoming environment that reflects Drybar’s luxury brand standards
• Resolve guest concerns with warmth, clarity, and a solutions‑oriented mindset
• Assist with training and onboarding new front‑desk team members
• Uphold Drybar protocols, safety guidelines, and service excellence

Absolutely — here’s an updated What We’re Looking For section that incorporates all four additions while keeping the tone polished, warm, and leadership‑forward.

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What We’re Looking For

• Proven ability to sell and consistently meet or exceed goals
• Background in sales improvement, including identifying opportunities and implementing solutions
• Experience coaching other sales associates or customer service representatives
• Comfortable executing monthly campaigns and driving team participation
• 2+ years of sales experience preferred
• Customer service–oriented with a strong focus on member retention
• Results‑driven, metrics‑minded, and confident working toward performance targets
• Outgoing, positive, cheerful, and engaging personality
• Strong verbal and written communication skills
• Excellent organization and problem‑solving abilities
• Ability to multitask in a high‑volume environment
• Flexible availability, including nights, weekends, and holidays
• Basic computer skills; MindBody experience is a plus
• A natural leader who inspires confidence and teamwork

Why You’ll Love Working With Us

• Competitive compensation plan with potential to earn $16–$18 per hour based on performance
• 401K Plan
• LifeMart Savings
• Medical
• Free monthly blowout services
• Membership sales bonuses
• Flexible scheduling
• Discounts on all retail products
• Clear career path with opportunities for growth
• Ongoing training and development
• A supportive, fun, high‑energy team culture

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.