District Manager | District Operations Manager

District Managers play an integral role in Drybar’s ongoing operations strategy. They inspire,
teach, and train their shop team members as individuals and business leaders. They are
responsible for achieving key financial, operational, and team metrics within each individual shop
in the respective market. Regional Managers are also responsible for leading ongoing revenue
growth, client satisfaction, profitability, and culture within their assigned market.

 

Job Summary / Purpose: The Support Center suggests that the Drybar District Manager be
responsible for the overall shop operations of the Nashville Market (3 going on 6). This individual may lead
the internal and external client experience, upholds and enforces Drybar standards and
policies, oversees day-to-day business, and can be fully responsible for the performance of the
assigned shops. In addition, the District Manager may be responsible for maintaining positive
team morale and using the brand's Heart & Soul to lead the shop’s culture.

Essential Job Functions:
❖ Responsible for developing financial objectives and budgetary commitments for the
market in partnership with the franchisee.
❖ Regularly reports on market performance against plans to the franchisee.
❖ Leads market operational plans to ensure achievement of annual business goals.
❖ Accountable for driving business within the market and is responsible for overall Profit &
Loss, shop education and results within the market.
❖ Leads Shop Managers in the execution of initiatives to enhance field performance in the
areas of client acquisition, product sales, cost control, staffing, team development and
client experience.
❖ Leads, directs, and develops a team of Shop Managers. Ensures talent development and
succession planning occurs in the market to maximize performance, bench strength, and
individual career growth.
❖ Partners with the Recruiting Department on sourcing and selecting internal and external
talent at the Shop Manager, Shift Lead, Assistant Manager, Bartender and Stylist level.
❖ Supports and/or drives initiatives to support Stylist and Shop Manager hiring in the
market.
❖ Partners with the franchisee in the areas of team member relations, compensation,
performance management, systems, culture development/core values, safety initiatives
and training as needed.

❖ Partners with the training team to ensure that technical training within the market delivers
quality styling services and team members are up to date on product awareness.
❖ Develops Training Shop Managers to deliver training content to newly promoted and
hired leaders in field operations (If applicable).
❖ Ensures that team members within the market receive training and coaching on job
responsibilities, and technical standards and are competent in fulfilling their duties while
delivering an amazing Drybar experience to the clients and fellow team members.
❖ Influences the developmental culture that upholds company policies and procedures and
proactively addresses performance, accountability, ethics, and respect in the workplace.
❖ Collaborates with peers and franchisee(s) to make recommendations for improvements in
systems and processes. Advocates on behalf of the field to improve process efficiencies.
❖ Establishes brand presence within the market in partnership with shop management and
the franchisee(s).
❖ Ensures brand partnerships, buy-outs, promotions, campaigns, and events are executed
impeccably.
❖ Ensures operational responsibilities for new shop openings are executed to standard.
❖ Ability to manage, direct, teach and maximize appointment booking applications in each
shop within the market.
❖ Educate and audit inventory controls and shop consumption.
❖ Partners with Client Relations team/shop leadership and franchisee(s) on resolving client
concerns.
❖ Provides coaching and mentoring to the team to promote future talent and engagement
within the market.
❖ Communicates and directs the execution of all corporate initiatives at the shop level.
❖ Facilitates market meetings as needed and weekly calls with direct reports.
❖ Schedules individual one-on-one time with Shop Managers to invest in their personal
development.
❖ Executes the strategic plan to improve performance in sales, recruiting, shop
productivity, client experience, and team culture within the district as identified by the
Regional Director.
Supervisory Responsibilities: All positions in the assigned shop.
Job Competencies - Knowledge, Skills, And Abilities:
❖ Ability to manage conflict and influence satisfactory outcomes between team members
and other parties.
❖ Ability to create an open and positive work environment supporting Drybar culture.
❖ Strong leadership presence, must be able to speak to groups of various sizes, and
conduct meetings, events, and training.
❖ Attention to detail and focus on operational excellence.
❖ Proficient in Microsoft Office, Gmail, and other computer applications.
❖ Proven ability to work remotely with little supervision.
❖ Must be detail-oriented and possess excellent time management skills.
❖ Ability to deliver results and understand how to prioritize daily activities to meet critical
timelines.

❖ Strong communication, interpersonal and organizational skills.
❖ Demonstrated ability to develop and lead a team that drives results.
❖ Ability to communicate and collaborate effectively with all levels within the organization,
including remote shop locations.

Important Tasks:
As listed above, there are several duties and tasks suggested for all District Managers.
Below we dive a little deeper into a few of the important tasks you’ll be responsible for in
your market, as well as the resources you’ll use to be successful.

Labor Laws, Company Policies, And Best Practices:
As a District Manager, you are responsible for operating your shops in accordance with
labor laws and company policies.

Company Communication:
Our weekly company-wide communication, News You Can Use, is typically distributed on
Tuesdays. Shop Managers are suggested to distribute this information to applicable
team members, and Regional Managers should ensure this task is being completed.
Read the New You Can Use thoroughly. It often contains important information that you
need to implement, as well as important information about new products or promotions.

Time Management:
Most team members are hourly employees. Therefore, you may be responsible for
ensuring that all time worked is accurately accounted for and submitted properly to
Payroll (if approved by the franchisee).

Time Off Requests:
The Franchisee confirms management time off requests.

Leading Training:
As a District Manager, you may be responsible for hiring and overseeing the training of all
Shop Managers. You may also support the hiring of stylists and performing any operational
training to supplement their technical hair training.

EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS STRONGLY PREFERRED:
• 3+ years of experience in multi-unit management.
• 3+ years of experience in the beauty, hospitality, restaurant, or retail industries
• Previous salon management experience and a Cosmetology License are preferred, but not
required.

Apply today to see if the Drybar Shops® brand  is a great fit for you.  We would love to meet you and discuss the possibility of a long and rewarding career!

©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.