Assistant Manager

Company Description

At Drybar, we’re all about one thing — blowouts! With over 140 shops (and growing!) across the U.S., we’ve built our brand around making people feel like their best selves. From our signature in-shop experience to our award-winning line of styling products and tools, everything we do is designed to make every day a good hair day.

Our philosophy is simple — peace, love, and blowouts. Drybar Arizona operates independently from Drybar Products LLC and Helen of Troy brands, but we’re proud to share the same mission: to bring confidence and joy through great hair.

Role Description

Assistant Shop Manager – Job

Description & Leadership Expectations

Drybar is a fun, fast-paced, and most importantly team-focused environment. We

depend on each team member to understand their role and expectations, so everyone

is contributing to the success of the team.

The Assistant Shop Manager is a key member of the Drybar leadership team and acts

as the Shop Manager’s right hand. This role is responsible for supporting daily shop

operations, driving sales performance, coaching team members, ensuring policy

compliance, protecting the client experience, and maintaining the Drybar Heart & Soul

culture. The Assistant Manager ensures smooth daily execution and consistent

application of brand standards across both service and operations.

Job Summary / Purpose

The Assistant Shop Manager helps oversee all shop functions and leads the team in

delivering The Drybar Experience. This role supervises shift operations, leads the client

experience, trains and develops staff, assists with hiring and onboarding, manages

inventory workflows, supports scheduling and labor management, and handles client

and team escalations with professionalism.

The Assistant Manager is a cultural leader, a sales driver, and a key operational partner

to the Shop Manager.

Essential Job Functions

Client Experience Leadership

✦ Lead the client journey from check-in through check-out, ensuring Drybar standards

are met every single time.

✦ Resolve escalated client concerns and provide consistent, policy-aligned service

recovery.

✦ Coach Stylists and Bartenders in real time to maintain hospitality, pacing, and

professionalism.

Team Leadership, Coaching & Accountability

✦ Oversee daily staffing, floor flow, client assignments, and break schedules.

✦ Provide in-the-moment coaching, correction, and redirection to maintain expectations

and standards.

✦ Conduct follow-up conversations and assist with performance documentation.

✦ Mentor team members and model strong, consistent leadership behavior.

✦ Support hiring, interviewing, and selection of our front desk staff AKA Bartenders.

Training & Development

✦ Train new Bartenders- including systems training, guest experience, and Drybar

standards.

✦ Support skill development in areas such as guest communication, sales, add-ons,

membership selling, and time management.

✦ Ensure all new hires understand handbook policies, non-negotiables, and shop

procedures.

Sales & KPI Ownership

✦ Actively promote awareness of shop goals (Memberships, Add-Ons, SPC, Retail,

Client Count).

✦ Lead sales coaching conversations throughout the shift and maintain a motivating

environment.

✦ Ensure all promotions are executed correctly and consistently communicated.

✦ Review daily/weekly performance metrics and partner with the Shop Manager to build

improvement plans.

Operational Excellence

✦ Manage books in Booker, ensuring proper pacing, coverage, and client flow.

✦ Maintain adherence to all company policies, including timekeeping accuracy.

✦ Ensure shop cleanliness, readiness, and organization at all times.

✦ Ensure team follows safety practices, emergency procedures, and compliance

regulations.

✦ Address or escalate incidents, injuries, or serious client concerns appropriately.

Inventory & Supply Management

✦ Oversee daily supply checks and restocking.

✦ Assist with ordering inventory and supplies when requested or in the Shop Manager’s

absence.

✦ Support monthly inventory counts to ensure accuracy and cost control.

✦ Maintain consistent back bar and station readiness.

Administrative Responsibilities

✦ Assist with scheduling support, labor planning conversations, and shift coverage

decisions.

✦ Support paperwork, reporting, documentation, and follow-up tasks delegated by the

Shop Manager.

✦ Participate in leadership meetings and trainings.

Recruiting, Onboarding & Culture

✦ Assist with candidate screening, interviewing, and giving hiring feedback.

✦ Support new hire onboarding, orientation flow, and first-week success tasks.

✦ Lead by example and reinforce Drybar’s Heart & Soul values through daily actions.

✦ Support team morale by celebrating wins, recognizing strong performance, and

promoting a positive shop environment.

Additional Responsibilities

✦ Serve as acting shop manager in the Shop Manager’s absence, when delegated.

✦ Perform other duties as assigned.

Supervisory Responsibilities

The Assistant Shop Manager directly supervises Bartenders and Stylists on assigned

shifts and acts as the in-shop leader when the Shop Manager

Job Competencies – Knowledge, Skills & Abilities

✦ Strong leadership capability with the ability to motivate, coach, and hold others

accountable.

✦ High emotional intelligence and strong communication skills.

✦ Deep understanding of loss prevention and operational compliance.

✦ Strong inventory management and cost control abilities.

✦ Excellent time management and prioritization skills.

✦ Sales-driven mindset with natural ability to inspire performance.

✦ Calm under pressure, solutions-focused, and confident in decision-making.

✦ Positive, reliable, proactive, and consistent.

Assistant Manager Leadership

Expectations

Client Experience

You are the champion of The Drybar Experience.

Lead by example. Coach in the moment. Correct inconsistencies immediately.

Ensure every guest receives a consistent, luxury-level service — every shift, every

shop, every time.

Team Performance & Shop Standards

Delegate effectively, ensure expectations are met, reinforce accountability, and support

the team in meeting business goals.

Supporting the Shop Manager

You are the Shop Manager’s partner. This includes:

• Communicating Pipeline updates clearly and consistently.
• Leading awareness of promotions and sales goals.
• Supporting scheduling, staffing conversations, and labor management.
• Running huddles, check-ins, or meetings when needed.
• Driving culture and team morale.
• Maintaining accurate inventory and placing orders when directed.
• Representing leadership with professionalism at all times.

Must have 2+ years of leadership experience in previous retail, salon or spa environment

Must be able to work a Wednesday-Sunday schedule

Salary range starts at $45,000 annually with monthly bonus opportunity

Health Care benefits

Employee discounts