Sales Associate / Customer Service Representative

Here is what Drybar Bartenders (our name for retail sales associates / customer service representatives) are responsible for each day:

• Lead the client’s experience from check in to check out.
• Ensure Drybar standards are upheld, creating a memorable experience for the client.
• Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Ensure client information is entered with accuracy and timeliness.
• Rebook appointments during check out while addressing clients by name.
• Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Optimize and maximize appointments with the reservation system and ensure timely communication with superior customer service.
• Engage with clients and serve complimentary beverages.
• Maintain the highest degree of ethics when handling payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
• Problem solve when faced with client concerns or operational issues, always ensure the solution is focused on providing an excellent experience to the client.
• Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
• Maintain clear communication with Shop Management about operations
• Educate clients on Drybar products, tools, memberships and promotions.
• Uphold Drybar’s 10 Core Values.
• Arrive on time for scheduled shifts.
• Other duties and projects as assigned by Manager or Manager on Duty.

• 1+ years’ experience in a fast paced, customer service centric environment providing amazing customer experience
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent required
• Promote a professional, brand-appropriate image and maintain professional demeanor under pressure
• Strong communication skills including by phone and email
• Demonstrate leadership mentality
• Demonstrate client-first mentality
• Pleasant and positive demeanor
• Ability to multitask with ease and work at a sustained, fast pace
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Excellent problem solving skills – use logic and support resources to solve problems at the front desk
• Drybar follows all applicable federal, state and local laws regarding background checks