DRYBAR NASHVILLE- Shop Manager | Sales / Operations Manager

 

The Shop Manager is a key leadership role at Drybar and one of three essential positions that drive the success of each location. As the leader of the Capitol View shop, you will be responsible for delivering an exceptional customer experience, ensuring operational excellence, and cultivating a positive and empowering team culture rooted in Drybar’s ten core values.

You will oversee day-to-day operations, uphold brand standards, and be fully accountable for shop performance. If you're passionate about people, leadership, and creating a fun, stylish environment, we’d love to meet you!

Key Responsibilities

Leadership & Team Management

• Lead and inspire the shop’s leadership team, which may include:

  • Shop Educator

  • Shift Leaders

• Supervise a team of:

  • 4-6 full- and part-time Bartenders

  • 20+ full- and part-time Stylists

Recruiting & Talent Development

• Interview, hire, and retain top talent that aligns with Drybar’s culture and service standards

• Proactively recruit Bartenders through outreach & recruiting platforms

• Identify, mentor, and develop high-potential team members for future leadership roles

• Provide continuous feedback, coaching, and performance management

Operational Excellence

• Drive excellence in service, quality, and client experience through regular coaching and quality control

• Communicate and implement new policies, procedures, and initiatives

• Drybar is open 7 days a week: Oversee day-to-day operations, including scheduling, timeclocks, inventory, and supplies

• Monitor and manage the shop’s P&L to achieve financial goals

Client & Brand Experience

• Ensure an exceptional customer experience that reflects Drybar’s brand and values

• Resolve client concerns professionally and promptly

• Oversee visual merchandising and marketing efforts to drive awareness and sales

Core Functions

• Team communication and development

• Training and ongoing education

• Recruiting and staffing

• Scheduling and labor planning

• Inventory and supply management

• Sales performance and POS management

• HR support and timekeeping

• Facilities oversight and maintenance

• Enforcing safety, cleanliness, and cosmetology regulations

• Living and leading through Drybar’s Heart & Soul: our 10 Core Values

Qualifications

• Minimum 2 years of management experience

• Proven success in a fast-paced, service-focused environment

• Passion for delivering outstanding customer service

• Strong leadership and team development skills

• Experience with scheduling and inventory management

• Ability to manage financial performance and grow a location

• Salon industry experience or a cosmetology license is a plus, but not required

Safety & Standards

• Ensure full compliance with State Board and local health department requirements

• Maintain a clean, safe, and welcoming environment for clients and team members

Physical Requirements

• Ability to lift up to 15 lbs

• On the floor support (If Licensed)

Work Environment

• Fast-paced, dynamic, and fun

• High-energy salon setting with music and interaction

Tools & Equipment

• Computer

• Phone

• POS system

Join us in creating beautiful blowouts and a beautiful work culture at Drybar Capitol View!

Apply today to see if the Drybar Shops® brand  is a great fit for you.  We would love to meet you and discuss the possibility of a long and rewarding career!

PEACE LOVE AND BLOWOUTS

DRYBAR NASHVILLE

©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.