General Manager - DC

Your leadership is critical to ensuring the Drybar shops are run well. Drybar is a fun, fast-paced, and, most importantly, team-focused environment. As General Manager, you will oversee the operations, team performance, and guest experience across our Washington, D.C. locations. The General Manager is fully accountable for the day-to-day operations of the shops, including revenue growth, staff management, brand compliance, and customer satisfaction. You will be responsible for upholding Drybar’s standards and policies, enforcing operational excellence, and fostering a culture aligned with our Heart & Soul and core values. This is a hands-on leadership role that requires strong operational oversight, financial accountability, and the ability to drive results. You’ll own key performance metrics, including revenue growth, labor efficiency, retail sales, guest satisfaction, and team retention. This leadership role also calls for strong business acumen, a passion for beauty and hospitality, and the ability to inspire, train, and develop high-performing teams. Above all, you are a culture carrier who maintains positive team morale and creates an environment where everyone feels empowered to succeed.

💛Leadership & Team Development
• Lead, coach, and mentor salon managers, stylists, and front desk teams at both locations which may include up to 25 personnel per location
• Foster a positive, inclusive, and high-energy work culture
• Conduct regular staff meetings and one-on-ones to align teams with goals
• Drive employee engagement, retention, and accountability
• Resolve team member relations and customer issues, ensuring the company is protected against liability with mindfulness of shop morale and culture.
• Must be an excellent organizer and problem solver with strong project management skills. Ability to function well in a high-paced and at times stressful environment.

• Operate all aspects of the shop from marketing to inventory to staffing to training to maintenance
● Responsible for promoting and selling Barfly Memberships, gift cards, specials promotions throughout the year, and retail products to guests
● Overseeing and Managing Booker and responsible for ensuring the client appointments are checked in and out correctly and that all revenue is captured – Booker management which includes moving the schedules to ensure that the books are optimized.
● Social Media Marketing including but not limited to Instagram – Facebook

💛Financial & Business Performance
• Own responsibility for achieving sales targets, controlling expenses, and managing P&L
• Monitor key performance metrics (e.g., average ticket, client retention, retail per service, labor %)
• Identify opportunities for growth, process improvement, and operational excellence
• Report weekly KPIs and provide analysis and recommendations to leadership
• Manage Inventory - control and accuracy in reporting
• Understand loss prevention for audit purposes and the protection of shop assets

💛Talent Management & Hiring
• Partner with recruiting to source, interview, and hire top talent
• Lead onboarding and ongoing training to ensure skill development and brand consistency
• Conduct performance reviews and implement performance improvement plans as needed
• Cultivate a bench of future leaders through mentorship and cross-training
• Provide continuous training throughout the year for all team members and complete your own required continuing education training

💛Guest Experience & Brand Representation
• Ensure exceptional customer service and resolve guest concerns with professionalism
• Monitor online reviews and reputation management platforms
• Lead by example in modeling brand values, hospitality, and service excellence
• Represent the brand at local events or through community partnerships

Managing two locations:
Old Town Alexandria

Ballston Arlington

💛 What we are looking for:

• 3+ years of management experience, preferably in the salon, beauty, retail, or hospitality industry
• Multi-unit management experience is strongly preferred
• Proven success in leading teams, achieving sales goals, and managing operations
• Strong interpersonal, coaching, and conflict resolution skills
• Ability to work a flexible schedule including weekends, holidays, and peak times
• Proficiency with scheduling tools, POS systems, and reporting dashboards
• Must be able to travel between both locations regularly

• Ability to stand, walk, bend, and lift up to 15 lbs.
• Ability to move between both salon locations on a weekly or as-needed basis

• Medical 
• Service and product discounts (good hair days = every day)