Salon Receptionist

Drybar is a blow dry-only salon and our philosophy is simple: Focus on one thing and be the best at it! For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

 

This is not your normal receptionist position.  We are fiercely recruiting amazing sales associates / customer service representatives. At Drybar, our Salon receptionists are called Bartenders because that’s what they do – they tend to the social experience of our bar atmosphere.  This is the coolest receptionist / customer service position on the job market!

 

 So here’s our questions for you...Do you hold the power to…

…make anyone smile?

…befriend strangers?

…turn around a failing customer experience?

…remember names and faces?

…do five things at one time?

 

Did you answer yes to the above?...Then we want to meet you!

 

We are specifically looking for Tuesday-Saturday availability. Morning and afternoon shifts available, full and part time.

Here is what Drybar Bartenders (Salon receptionists / customer service representatives) are responsible for each day:

• Lead the client’s experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
• Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organizing and executing shop flow between clients and staff in a positive manner.
• Serving as subject matter expert in the reservation system.
• Ensuring client information is entered in with accuracy and timeliness.
• Rebooking appointments during check out while addressing clients by name.
• Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
• Engaging clients and serving complimentary beverages.
• Maintaining highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
• Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
• Maintaining clear communication with Shop Management about overall shop operations
• Educating clients on Drybar products and tools and replenish after sell through.
• Upholding Drybar’s 10 Core Values.
• Being on time for scheduled shifts.
• Other duties and projects as assigned by Manager or Manager on Duty.

 Salon Receptionist / Customer Service Representative Benefits:

• Competitive compensation with base pay of $11 per hour and the potential to make up to $20 per hour depending on commissions that include retail and membership sales
• Free monthly services
• Membership sales bonus
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

©2021 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. DBF is not involved in, and is not responsible for, employment and personnel matters and decisions made by any Drybar® franchise owner. Individual results may vary. Business results may vary on an individual studio basis due to numerous economic and business factors. Unauthorized duplication, dissemination, distribution, or use of this material is strictly prohibited. Drybar® is a registered trademark owned by Helen of Troy Limited.