Sales Associate / Customer Service Representative
Drybar – Nashville , TN
At Drybar Franklin, we specialize in one thing and do it better than anyone else: blowouts. Our philosophy is simple—No cuts. No color. Just blowouts. We're looking for friendly, enthusiastic Sales Associates who are passionate about customer service and thrive in a fast-paced, team-oriented environment.
As a Bartender at Drybar Capitol View, you're the face of the client experience—from check-in to check-out. You ensure smooth shop flow, follow Bartender Non-Negotiables, and support daily operations and sales. You play a critical role in delivering exceptional service and maintaining a fun, efficient, and professional atmosphere.
Why You’ll Love Working at Drybar Franklin:
- Competitive pay – Earn $15+ per hour based on performance
- Lucrative commissions – 10% on product sales
- Paid time off – Vacation and sick time
- Free Blowouts Sunday- Thursday
- Bonus incentives - $5–$10 for each membership sold
- Employee discounts on all retail products
- Flexible scheduling
- Growth opportunities – Clear career path and ongoing professional development
- Fun, positive work culture
Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility.
Key Responsibilities
- Client Experience & Front Desk Operations
- Greet and check in/out clients using Booker
- Manage client profiles and troubleshoot scheduling or POS issues
- Handle payments, tips, and commissions with integrity
- Answer phones and voicemails promptly
- Review client notes to ensure personalized service
- Shop Flow & Team Support
- Pair clients with stylists and manage break schedules when needed
- Support shop management in maintaining smooth daily operations
- Serve complimentary beverages and engage clients to create a bar-like vibe
- Maintain clear communication with team and leadership
- Sales & Product Knowledge
- Recommend and sell products, tools, and memberships
- Restock and maintain retail displays
- Support merchandising and inventory tasks
- Cleanliness & Standards
- Maintain shop cleanliness and complete assigned side work
- Follow all opening, closing, and shift duties
- Training & Culture
- Help onboard and train new Bartenders
- Contribute to a positive, team-first culture
- Attend mandatory meetings and uphold Drybar’s 10 Core Values
What We’re Looking For:
- 2+ years of customer service experience in a fast-paced environment
(e.g., retail, front desk, hospitality, or salon/spa) - Experience with point-of-sale (POS) systems preferred
- High school diploma or equivalent
- Ability to multi-task, problem-solve, and maintain composure under pressure
- Must be able to stand/walk for 6–8 hours per shift
- A strong track record of delivering exceptional customer experiences
- Technically savvy and comfortable with front desk operations
- Professional, friendly, and team-oriented demeanor
