Sales Associate / Customer Service Representative / Receptionist

Sales Associate / Customer Service Representative
Drybar – Franklin, TN

At Drybar Franklin, we specialize in one thing and do it better than anyone else: blowouts. Our philosophy is simple—No cuts. No color. Just blowouts. We're looking for friendly, enthusiastic Sales Associates who are passionate about customer service and thrive in a fast-paced, team-oriented environment.

 

As a Bartender at Drybar Franklin, you're the face of the client experience—from check-in to check-out. You ensure smooth shop flow, follow Bartender Non-Negotiables, and support daily operations and sales. You play a critical role in delivering exceptional service and maintaining a fun, efficient, and professional atmosphere.

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Why You’ll Love Working at Drybar Franklin:

• Competitive pay – Earn $15+ per hour based on performance

• Lucrative commissions – $5–$10 for each membership sold + 10% on product sales

• Paid time off – Vacation and sick time

• Free blowout each month

• Bonus incentives for membership sales

• Employee discounts on all retail products

• Flexible scheduling

• Growth opportunities – Clear career path and ongoing professional development

• Fun, positive work culture

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Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility.

Key Responsibilities

• Client Experience & Front Desk Operations

  • Greet and check in/out clients using Booker

  • Manage client profiles and troubleshoot scheduling or POS issues

  • Handle payments, tips, and commissions with integrity

  • Answer phones and voicemails promptly; escalate concerns as needed

  • Review client notes to ensure personalized service

• Shop Flow & Team Support

  • Pair clients with stylists and manage break schedules when needed

  • Support shop management in maintaining smooth daily operations

  • Serve complimentary beverages and engage clients to create a bar-like vibe

  • Maintain clear communication with team and leadership

• Sales & Product Knowledge

  • Recommend and sell products, tools, and memberships

  • Restock and maintain retail displays

  • Support merchandising and inventory tasks

• Cleanliness & Standards

  • Maintain shop cleanliness and complete assigned side work

  • Follow all opening, closing, and shift duties

• Training & Culture

  • Help onboard and train new Bartenders

  • Contribute to a positive, team-first culture

  • Attend mandatory meetings and uphold Drybar’s 10 Core Values

What We’re Looking For:

• 2+ years of customer service experience in a fast-paced environment
  (e.g., retail, front desk, hospitality, or salon/spa)

• Experience with point-of-sale (POS) systems preferred

• High school diploma or equivalent

• Ability to multi-task, problem-solve, and maintain composure under pressure

• Must be able to stand/walk for 6–8 hours per shift

• A strong track record of delivering exceptional customer experiences

• Technically savvy and comfortable with front desk operations

• Professional, friendly, and team-oriented demeanor

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©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.